One of my favourite Twitter followees is Jackie Rafferty and yesterday she posted a series of tweets oultining some of the key “benchmarks” when inducting new staff. I reproduce them here for convenience with some limited commentary.
(Update 17:32. Note: Jackie emphasised these were not in any particular order. Obviously some things are more important than others. #9 obviously ought to be the highest priority :) )
- How long does it take to get the login details sorted?
- Introductions to essential people in support service areas like Admin, Finance, HR etc
- Does someone take you to lunch on day 1?
- What do you do when the computer goes down, the printer or the loo run out of paper? (it’s the small things that trip you up)
- If it is a hot desk environment what are the unspoken rules? (this led to an exchange between myself and Jackie that will be part of a future blog post)
- Some should be expecting you and will give you time to go through this stuff
- There is an induction process ;-)
- You are told what the job is really about and relevant policies, guidelines & accountabilities are discussed with you
- Which mug belongs to whom? Hot drink etiquette. Process for sharing/BYO coffee/tea. Who gets the fresh milk?
- Discussion on the organisation’s social media policy (far fetched hope in most I suspect)
- (Update 10:30am) Induction is a process, not a one-off event.
Jackie said herself that these were a set of thoughts rather than a rigorous list, so please feel free to add your own in the comments and I’ll update the list.