One of my favourite Twitter followees is Jackie Rafferty and yesterday she posted a series of tweets oultining some of the key “benchmarks” when inducting new staff. I reproduce them here for convenience with some limited commentary.

(Update 17:32. Note: Jackie emphasised these were not in any particular order. Obviously some things are more important than others. #9 obviously ought to be the highest priority :) )

  1. How long does it take to get the login details sorted?
  2. Introductions to essential people in support service areas like Admin, Finance, HR etc
  3. Does someone take you to lunch on day 1?
  4. What do you do when the computer goes down, the printer or the loo run out of paper? (it’s the small things that trip you up)
  5. If it is a hot desk environment what are the unspoken rules? (this led to an exchange between myself and Jackie that will be part of a future blog post)
  6. Some should be expecting you and will give you time to go through this stuff
  7. There is an induction process ;-)
  8. You are told what the job is really about and relevant policies, guidelines & accountabilities are discussed with you
  9. Which mug belongs to whom? Hot drink etiquette. Process for sharing/BYO coffee/tea. Who gets the fresh milk?
  10. Discussion on the organisation’s social media policy (far fetched hope in most I suspect)
  11. (Update 10:30am) Induction is a process, not a one-off event.

Jackie said herself that these were a set of thoughts rather than a rigorous list, so please feel free to add your own in the comments and I’ll update the list.

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